Frequently Asked Questions
Everything you need to know about shopping with The Somewhere Co. AUS
How long will it take for my order to arrive?
We process all orders within 1-2 business days. Standard shipping within Australia typically takes 3-7 business days, while express shipping arrives within 1-3 business days depending on your location.
Do you offer international shipping?
Yes, we ship our homewares globally! Shipping costs and delivery timeframes are calculated at checkout based on your destination country and order weight.
What is your return policy?
We want you to love your purchase. If you change your mind, we offer returns for store credit or exchange within 30 days of delivery, provided the items are in original, unused condition with all packaging intact.
Are your lunch bags and picnic rugs easy to clean?
Absolutely. Our picnic rugs feature a water-resistant backing that can be wiped down with a damp cloth, while our insulated lunch bags are designed with a leak-proof lining for easy cleanup of spills.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, and interest-free buy-now-pay-later options including Afterpay and Zip Pay.
Can I change or cancel my order after it's been placed?
Because we aim to get your orders out as quickly as possible, we can only make changes if the order has not yet been processed by our warehouse. Please contact our support team immediately if you need to update your details.